What should I do if a ceramic firebox or cooking grid cracks?
Assess damage and review warranty options.
Overview
Most packages include the ceramic base and dome, firebox, fire ring, cooking grid, thermometer, and top cap. Dealer bundles may add a Nest, convEGGtor, shelves, or tools.
What to check
- Inspect ceramics for damage before assembly.
- Verify small parts (thermometer, top cap, daisy wheel) are present.
- Compare contents to your dealer’s packing list.
If the issue continues
Contact your authorized dealer or Big Green Egg Support with photos and your receipt.